Recognized for their excellence in advancing telehealth and remote patient monitoring, Epic, LightBeam Health Solutions, Doximity, and eVisit emerged as frontrunners in the 2024 Best in KLAS awards. Through thousands of interviews and evaluations, these industry leaders demonstrated outstanding performance in enhancing healthcare outcomes, lowering costs, and improving patient and clinician experiences. From seamless EHR integration to device-less RPM solutions and physician-centric telehealth tools, these innovative platforms are revolutionizing the delivery of virtual care.
The 2024 Best in KLAS awards celebrate the pinnacle of achievement in the virtual care landscape, showcasing the exceptional contributions of leading vendors. Through meticulous evaluations and insights from healthcare professionals, Epic, LightBeam Health Solutions, Doximity, and eVisit have distinguished themselves as trailblazers in telehealth and remote patient monitoring. This introduction sets the stage for exploring the groundbreaking innovations and impactful solutions that have earned these companies top honors in the realm of virtual care.
KLAS, a renowned research and insights firm, unveiled its annual list of Best in KLAS awardees on February 7th, acknowledging exemplary contributions in software and services market segments. The accolade reflects the vendors’ exceptional efforts in aiding healthcare organizations in achieving the quadruple aim: better outcomes, lower costs, improved patient experience, and enhanced clinician experience.
Derived from a comprehensive assessment encompassing over 26,000 evaluations, with insights garnered from healthcare professionals and clinicians across more than 5,000 healthcare organizations, the 2024 rankings evaluated over 1,100 healthcare technology products and services.
Epic secured the top position among EHR-centric virtual care platforms, boasting an impressive overall performance score of 91.5. Praised for its seamless integration within the Epic EHR ecosystem, Epic Telehealth empowers patients and care teams to engage in virtual visits effortlessly. Noteworthy features include patient appointment scheduling, record access, and virtual consultations, enhancing patient empowerment and confidence in healthcare IT. Furthermore, Epic’s unwavering commitment to fulfilling promises and long-term partnership commitments garnered unanimous acclaim from all interviewed customers.
In the realm of remote patient monitoring (RPM), LightBeam Health Solutions emerged as the frontrunner, earning an exceptional overall performance score of 91.1. Employing a device-less RPM solution, LightBeam leverages text messages and interactive voice response phone calls to automate patient outreach and data collection. By prioritizing the phone as the primary mode of patient engagement, LightBeam endeavors to address health equity disparities. Notably, LightBeam’s dedication to service excellence saw a remarkable 18 percent improvement in customer satisfaction compared to the previous year, attributed to its proactive and responsive approach and the consistent availability of subject matter experts.
Doximity clinched the title of the Best in KLAS winner among video conferencing platforms, boasting an impressive overall performance score of 91.7. Renowned for its physician-centric approach, Doximity’s telehealth tool, Doximity Dialer, enables physicians to conduct video or voice calls with patients seamlessly. Noteworthy accolades include Doximity’s transparent pricing policy, avoiding excessive charges, and a high likelihood of repurchase among satisfied customers.
In the virtual care platforms (non-EHR) segment, eVisit emerged as the premier choice, securing an overall performance score of 83.9. Renowned for its customizable solution, eVisit supports diverse workflows encompassing emergency department triage, specialty consults, urgent and ambulatory care services, and tele-stroke and intensive care unit models. Notably, eVisit’s versatile platform caters to the unique needs of healthcare providers, enhancing operational efficiency and patient care delivery.
In an era defined by unprecedented healthcare challenges and technological advancements, the 2024 Best in KLAS winners represent the epitome of excellence in virtual care solutions. From EHR-centric platforms to device-less remote patient monitoring and physician-centric telehealth tools, Epic, LightBeam Health Solutions, Doximity, and eVisit have demonstrated an unwavering commitment to driving innovation and improving healthcare delivery. As these visionary companies continue to push the boundaries of possibility, they pave the way for a future where virtual care plays a central role in enhancing patient outcomes and transforming the healthcare landscape.